FAQ

Corona (COVID-19)

• Can I still use Lev?
• Which extra Corona measures did Lev take?

Getting started with Lev

• What is Lev?
• How do I start a trip with Lev?
• How do I book a Lev?
• Who is allowed to drive a Lev?
• Where should I drive with Lev?
• I don't live in Rotterdam. When will Lev come to my city?

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Rules

• It is not allowed to let someone else use your account.
• Do not drive on the bikelane.
• Do not park on the sidewalks.

Driving and parking

• Where can I drive with Lev?
• What is the homezone or service area?
• Where can I park a Lev?
• Can I park without ending a trip?
• How do I end my ride with Lev?
• Who can ride as a passenger in Lev?

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What do I need?

• Do I need insurance to drive a Lev?
• Do I need a driver's license?
• What kind of smartphone do I need?

Pricing and charges

• How much does it cost?
• Are there additional charges?
• How do I pay for my ride with Lev?
• How do I add and track my Lev promocodes and credits?
• Are there hidden costs to using Lev?
• What happens when I get a fine?

My Lev account

• How do I create a safe password?
• Can someone else use my account to rent a Lev?
• I have a new drivers license. How so I change my driving license information in Lev?
• Where can I see my invoices?
• Where can I see my overview of trips?
• My account has been blocked. What now?

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