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  1. Lev
  2. FAQ

FAQ

Frequently Asked Questions

Corona (COVID-19)

  • Can I still use Lev?
  • Which extra Corona measures did Lev take?

Getting started with Lev

  • What is Lev?
  • How do I start a trip with Lev?
  • How do I book a Lev?
  • Who is allowed to drive a Lev?
  • Where should I drive with Lev?
  • I don't live in Rotterdam. When will Lev come to my city?
See all 7 articles

Rules

  • It is not allowed to let someone else use your account.
  • Do not drive on the bikelane.
  • Do not park on the sidewalks.

Driving and parking

  • Where can I drive with Lev?
  • What is the homezone or service area?
  • Where can I park a Lev?
  • Can I park without ending a trip?
  • How do I end my ride with Lev?
  • Who can ride as a passenger in Lev?
See all 12 articles

What do I need?

  • Do I need insurance to drive a Lev?
  • Do I need a driver's license?
  • What kind of smartphone do I need?

Pricing and charges

  • How much does it cost?
  • Are there additional charges?
  • How do I pay for my ride with Lev?
  • How do I add and track my Lev promocodes and credits?
  • Are there hidden costs to using Lev?
  • What happens when I get a fine?

My Lev account

  • How do I create a safe password?
  • Can someone else use my account to rent a Lev?
  • I have a new drivers license. How so I change my driving license information in Lev?
  • Where can I see my invoices?
  • Where can I see my overview of trips?
  • My account has been blocked. What now?
See all 7 articles

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